1. Data Controller
The data controller of personal data within the meaning of the UK GDPR, Regulation (EU) 2016/679 (GDPR) where applicable, and other applicable laws is Synergy Digital Services Ltd, operator of the Elite64 platform.
Company Number: 16998181
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
2. Personal Data Collected
We collect and process only the data needed to operate Elite64. This may include:
- Identity and account data: username, email address
- Date of birth (to verify the minimum age at registration)
- Declared country of residence (display, language, and subscription billing currency)
- Session and authentication data required for secure account operation
- Tournament participation and match-related activity data
- Subscription billing records, processed via Stripe (no internal wallet balance is stored by Elite64)
We do not deploy active geolocation marketing or third-party advertising tracking on the Platform.
3. Purposes of Processing
Data are processed for the following purposes:
- Creating and managing your account and enabling free and competitive play
- Verifying the minimum age at registration (13+)
- Running tournaments, matches and fair-play / anti-cheat measures
- Processing the Premium subscription via Stripe
- Sending service communications (account, security and competition notices)
- Providing support and handling disputes
- Complying with legal and regulatory obligations
4. Legal Basis for Processing
Each processing activity relies on an appropriate legal basis:
- Performance of the contract: account management, tournament participation, and subscription billing
- Legal obligation: retention or disclosure required by law
- Legitimate interest: security, abuse prevention, service improvement and support — balanced against your rights
- Consent: where obtained for specific optional purposes
5. Processors and Service Providers
We rely on service providers for hosting, infrastructure and payments. Elite64 remains the controller; processors act on instructions under appropriate contracts.
Hosting and infrastructure
Railway provides application hosting and runtime infrastructure. Domain name services for elite64.app are managed via Infomaniak. Providers act as processors where they process personal data on our behalf.
Payments
Stripe is the payment service provider for the Premium subscription. Data processed by Stripe is handled under Stripe's terms and privacy policy. Elite64 neither receives nor stores your card details.
6. Hosting and Data Security
Application data is hosted on infrastructure operated via Railway. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.
No security measure is absolute. You are responsible for keeping your credentials confidential.
The Operator retains control of the purposes and means of processing; responsibility is not transferred to processors.
7. Data Retention
Personal data are retained for as long as needed to provide the service, manage your account and meet legal obligations. After account closure or when the purpose ends, data are deleted or anonymised within timeframes compatible with those obligations.
8. Your Rights
Subject to applicable law, you may have the following rights:
- Access to your personal data
- Rectification of inaccurate or incomplete data
- Erasure (where the legal conditions are met)
- Portability (where applicable)
- Objection or restriction of processing (where the legal conditions are met)
To exercise these rights, contact us using the details in section 12.
You may also lodge a complaint with a supervisory authority (for example the ICO in the United Kingdom, the CNIL in France, or the authority of your country of residence).
9. Cookies and Similar Technologies
Elite64 uses strictly necessary cookies and similar technologies for authentication, security and essential preferences. We do not use marketing or third-party advertising cookies.
Full details are set out in our Cookie Policy.
10. International Transfers
Infrastructure and providers may process data in the United Kingdom, the European Economic Area, the United States or other countries depending on their configuration.
Where personal data are transferred outside the UK or EEA, we rely on appropriate safeguards (such as adequacy decisions or standard contractual clauses) as required by applicable law. Stripe may process payment data according to its own documentation.
11. Changes to This Policy
We may update this Privacy Policy. The latest revision date will appear on this page. Material changes will be communicated where reasonably possible. Continued use of the service after publication constitutes acknowledgement of the updated policy.
12. Contact and Complaints
For questions about this policy or to exercise your rights:
Company details are also available in the Legal Notice. To lodge a complaint, contact the supervisory authority competent for your country of residence.
