1. General Principle
Elite64 is a skill-based competitive chess arena. Tournament entry, Duels, Puzzles and Sparring are free. The Platform charges no entry fees and pays out no cash rewards.
The only amount billed is the Premium subscription, monthly or annual. This policy concerns that subscription alone. Its price and features are shown on the Subscription page before any confirmation.
The subscription grants access to features and removes play quotas. It guarantees no sporting result, ranking or reward.
Your statutory rights are preserved. Where the law applicable in your place of residence grants you a right of withdrawal or a refund for a digital service, that right prevails over this policy.
Cancellation stops subsequent renewals; Premium access is retained until the end of the period already paid for. The remaining time in the current period is not refunded, subject to the preceding paragraph.
2. Non-Refundable Cases
The following situations do not give rise to a refund:
- Unused portion of the current billing period, after a purchase or a renewal.
- Change of mind after the subscription has been activated, beyond any applicable statutory withdrawal period.
- Non-use of Premium features during the period paid for.
- Sporting result, ranking or elimination in a tournament: the subscription covers no result.
- Suspension or closure of the Account for breach of the Terms of Service, in particular regarding fair play.
- Loss of connection or technical issue attributable to the player or their equipment.
Premium access already opened for a period is treated as supplied for that period, whether or not it was used.
3. Cases That May Give Rise to a Refund
Apart from a statutory right of withdrawal, a refund may be considered after a case-by-case review. The following situations are the ones the Operator reviews as a priority:
- Proven billing error: duplicate charge, an amount charged that differs from the displayed price, or a charge taken after an effective cancellation. These cases are corrected.
- Subscription taken out without the consent of a legal guardian by a minor User, where the request is made by that guardian.
- Major and prolonged unavailability of Premium features, attributable to the Platform, over a significant part of the period paid for.
Any request must be submitted in accordance with the procedure described in section 5. Apart from billing errors, no promise of a refund or guaranteed processing time is given.
4. Service Interruption
The Operator strives to keep the Platform available, without guaranteeing uninterrupted availability. Brief interruptions, planned maintenance and isolated incidents do not give rise to a refund.
In the event of major and prolonged unavailability of Premium features, the Operator reviews the situation case by case: extension of the subscription period, a goodwill gesture, or a partial refund, depending on the circumstances.
Refunds granted are processed via Stripe to the original payment method, in accordance with the technical procedures in force.
5. Refund Request Procedure
Any refund request (other than the automatic refund in the event of cancellation before start) must be sent by email to the following address:
The request must include at least: the account identifier (or associated email address), the date and amount of the charge concerned, and a concise description of the grounds. Any useful supporting material may be attached to assist the review.
Incomplete or non-identifiable requests may delay or prevent review. The Operator reserves the right to request additional information.
6. Processing Times and Methods
The Operator endeavors to respond to requests within an indicative period of 3 to 7 business days from receipt. This period is provided for information purposes only and is not guaranteed; it may be extended depending on the volume of requests and operational capacities.
When a refund is granted, it is refunded via Stripe to the player's original payment method, in accordance with the technical and operational procedures in force on the Platform. No processing time frame is guaranteed (see the Terms and Conditions).
The refusal of a refund request does not give rise to any compensation beyond what is provided for in this policy and in the Terms and Conditions.
7. Limitation of Liability
This refund policy defines all cases and refund methods offered by the Operator.
To the extent permitted by applicable law, the Operator cannot be held liable beyond the obligations expressly set out in this policy and the rights the law affords you. For cases reviewed individually, the Operator's decision creates no obligation to replicate it in similar situations.
The provisions of the Terms and Conditions relating to liability and limitations apply in addition to this section.
8. Changes to the Policy
The Operator reserves the right to amend this Refund Policy at any time. Changes will be communicated to users by publication on the Platform, indicating the date of the last update. Material changes may be subject to separate notification where possible. Continued use of the service after publication constitutes acknowledgment of the changes. If the User disagrees with the new terms, they may stop using the service and request closure of their account in accordance with the Terms and Conditions.
9. Contacting Support
For any question regarding this Refund Policy or for any refund request, support can be reached at the following address:
The operator of the Elite64 Platform is Synergy Digital Services Ltd, a company incorporated under the laws of England & Wales and registered with Companies House.
Company Number: 16998181
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Usual response time: 3 to 7 business days.
